Ground Handlers today lose 15 – 20 % of the revenue generated through provision of additional services and charges due to lack of automation in service recording and billing processes. High manual work also increases service to invoice cycle time and increases rejection percentage impacting cash flow. As ground handling business increases in complexity with different service types and pricing mechanisms, Ground Handlers need efficient operations and billing automation solution to exercise stringent financial controls.
Accelya’s FinesseGH offers an automated platform designed keeping in mind the operational and financial challenges faced by Ground Handlers. Ground handlers can centrally keep a repository of all customer and rack contracts across locations. The robust contract management engine enables auto-pricing of services using this contract repository and the actual work orders. FinesseGH can easily integrate with airport systems thereby tracking every flight to be serviced. The operations data in work orders can be easily captured using a web interface or an iPAD application. SLA management and resource planning helps GHAs to ensure there is no slippage in meeting SLAs and having satisfied customers.
FinesseGH is also compliant with the IATA Financial Exchange platform and can generate billings as per the defined IS-XML standards.
Accurate pricing results in reduced rejections and faster payments thus positively impacting the cash-flow
Built-in alerts and notifications ensure that billing for a scheduled flight is not missed as well as cancellation / delay charges are automatically applied. Data capture at source ensures billings for additional services or ad-hoc flights are accounted for thereby plugging any potential revenue leakage
Capture of operations data at source enables real time billing improving the service to invoice cycle time
Automation in billing and data capture reduces the manpower required for invoicing. Automated account derivation and posting reduces the efforts spent in coding the accounts in ERP
The powerful reporting tool of FinesseGH provides various canned reports for analysis of revenue and tax for invoices raised. It also provides a platform for forecasting revenue for future flights